Change-of-mind returns
For a change of mind, you may return a part within 30 days of delivery if it is unused, in its original packaging, and includes all supplied hardware. These conditions do not limit your rights if a part is faulty, mis-machined, or not as described.
How to start a return
Email contact@aumsen.com with the order number (eBay or Stripe), the part you want to return, and a one-line reason. We reply within 1–2 business days with a return address. For eBay orders, you can also start the return through the eBay order page; we monitor that channel.
Return shipping
For change-of-mind returns, the buyer pays return shipping. If a part is faulty, mis-machined, or not as described, contact us before returning it; we cover reasonable return shipping and arrange the appropriate remedy.
Refunds
For change-of-mind returns, we issue a refund to the original payment method within 3 business days after the returned part passes the conditions above. Faulty or not-as-described parts are assessed separately; unused condition and original packaging are not required to request a remedy. Bank settlement times vary; allow up to 10 business days for an issued refund to appear on a card statement.
Shipping destinations and delivery estimates
Website orders ship from China to Australia, the United States (USA), Japan, the United Kingdom, Germany and Italy. Contact us before ordering if you need a delivery estimate for your destination. For eBay orders, use the dispatch and delivery estimates on the eBay listing.
Website delivery charges
The same flat postage applies to all supported destinations: USD 6 for the first item, plus USD 3 for each additional item. Different products can be combined in one order at this rate. For example, two items ship for USD 9. All website prices are in US dollars, and the cart shows your final delivery charge before Stripe checkout.
Customs and import VAT
Website checkout prices include taxes and import duties for the supported destinations; delivery is charged separately. For eBay purchases, consult the listing and eBay checkout for the applicable customs charges. We ship with accurate commodity descriptions and declared values; we cannot mark shipments as gifts or under-declare value.
Lost or damaged in transit
If a tracked shipment shows no movement for 10 business days after dispatch, email contact@aumsen.com — we open a carrier trace and ship a replacement once the trace is filed. If the parcel arrives damaged, photograph the outer packaging and the part before contacting us so we can file the carrier claim.
Custom and OEM orders
Custom and OEM batches are made to your specification, so change-of-mind returns are not available once production has started. This does not limit any rights that apply if the goods are faulty or do not meet the agreed specification. The first-article sample sign-off step in our OEM process helps catch geometry and finish issues before production.
Contact
Returns or shipping questions? Email contact@aumsen.com with the order number in the subject line.